• What is trueSTREAM?

trueSTREAM is DSL Extreme's new elite service that offers clients enhanced download speeds and wireless capability through an advanced digital lightning fast network for a low monthly rate.

• How fast is trueSTREAM?

trueSTREAM service is offered at several packages with different download speeds ranging from 768kbps to 1Gbps. Your line will sync at the highest rate it can sustain based on your chosen speed package and your distance from the central office.

• Do I need a phone line to get trueSTREAM?

No! trueSTREAM is offered on a Standalone basis so no land line is required.

• How long does it take to activate?

trueSTREAM service takes 5-10 business days to activate barring any unforeseen problems with the order.

• If I have multiple wireless devices using the Internet at the same time, will that affect my internet Speeds?

If you're using multiple wireless devices simultaneously with a Wireless Gateway it is possible that your speed may be affected. Therefore, we recommend selecting a speed that will support multiple users.

• If I have DSL Extreme Standard DSL service, can I switch to trueSTREAM?

Yes! If your location qualifies for trueSTREAM service you can place an order in our Members section. A new 12 month contract, modem lease, and professional installation will be required.

• If I have existing Internet service at my location with another provider, can I switch to trueSTREAM?

Yes! Existing internet service should not interfere with installing trueSTREAM service. You may experience downtime depending on when you cancel with your old provider.

• If I move, can I take my trueSTREAM service with me?

Yes! If your new location qualifies for trueSTREAM service you can place an order in our Members section. A new 12 month contract and professional installation will be required.

• Can I change my trueSTREAM speed at anytime?

You can change the speed of your trueSTREAM service depending on what speeds your location qualifies for. A new 12 month contract will be required. Fees may be applicable if downgrading.

• Can I change my connection type at anytime?

You can change the connection of your trueSTREAM service between a Static or Dynamic connection. A new 12 month contract will be required. Fees may be applicable if changing from a Static to a Dynamic connection.

• What is the Supplier Surcharge Recovery fee?

View an explanation of the SSR

• How will you bill me for my trueSTREAM service?

Automated monthly payments via a credit card or debit card are required. Bills are due on the 1st for the upcoming months service.

• Can I connect multiple phones around the house with Broadvoice?

Of course! You can have your phones upstairs, downstairs, all over the house. As long as you use a cordless handset phone system like most homes do. All you need to do is plug the base unit into your router, and all of the other handset phones will work perfectly.

• Can I send faxes with my Broadvoice service?

Sure. Broadvoice fully supports fax.

• What equipment do I need?

All you need is a high-speed internet connection and a phone. You don't even need a computer. We will send you the Broadvoice adapter via the mail. Just plug it into your router, then plug in your phone, and you're ready to go.

• I'm not tech savvy. Is it hard to set up?

Setting up Broadvoice is fast and easy. First we send you the Broadvoice adapter, next just plug it into your router, then connect any phone, and you're ready to make and receive phone calls.

• Is it reliable?

Yes! In the US there are more than 32 million VoIP subscribers and growing. It is one of the fastest growing technologies today. Something your current landline phone company doesn't want you to know.

• Will making or receiving calls be any different?

You won't know the difference. In fact, most people forget that they changed to Broadvoice, only to be reminded when they get the reduced bill.